Improving online interaction

I was asked to give a presentation on improving interaction for online courses. This is a very complex question. The answer lies in research that has been done in online learning, social psychology, distance or online education, communication (including interpersonal, group, and CM communication), and even organizational development. This blog post will give a basic overview of the problems, barriers, factors, and concepts most researchers agree upon. Later next week, I will upload in-depth posts on choice of technology and its affect on interaction (including private, public, and personal interaction), instructional design to maximize online interaction, types of interaction and their purposes, and models of interaction for learning (including organizational learning).

In a previous paper, I identified 4 factors that affect online interaction: Technology, community, instructional constraints, and time.

Technology

Many times, instructors have limited choices of technology type. Because of privacy issues, many US universities and organizations require instructors to use learning management systems (LMS) that allow for privacy. However, these same technologies may limit interaction. For example, Blackboard discussion boards may be difficult for students to identify when a new thread has been started. This would result in discussion that favors one discussion over another because students (or even instructors) are unaware of new information. These more structured LMS tend to structure instruction as two way rather than multiple interaction. On the other hand, Adobe Connect, with audio presentation and chat functions that can be used simultaneously, allow for multiple conversations. However, for some students this can be chaotic.

LMS's also tend to promote "formal" interaction rather than informal. The devise that an individual accesses class interaction can also affect how "public", "personal", or "private" the interaction may be perceived. Even using the same software, an email may appear more private if received on a smartphone than when it is received on a public computer. This might change the way in which a person interacts, either becoming more formal (or informal), more open (or more private) depending on the technology used.

Finally, the level of support, comfort with technology, and reliable access can influence how successful students can interact with other students or their instructor. Students located internationally or in rural areas may not have access to high speed internet. There may also be compatibility problems that affect student participation.

Community

Different programs create different types of learning communities and different communities of practice. The expectations of these communities, a student's ability to relate to the community or know of community norms, and the ability to participate within the discourse community all affect interaction. Students who lack confidence may tend to be "lurkers" who are afraid or, at least, reluctant to participate. They may feel that they will be rejected if they participate or they may not want to belong to community due the perception that they are have a different culture or style.

Instructors may need to develop (with the class) communication norms so that all students are working from the same set of rules. In addition, an instructor may need to help create a safe environment to work and learn through interaction at the individual, group, and class levels.

Time

This is an aspect of interaction that is often overlooked. In face to face interaction, two people can interrupt, read visual cues, and straighten out misunderstandings within a short time span. Interaction online (even if it is through video) may take more time and may be more difficult to follow. On the other hand, there is more time for planned interaction and responses. Instructors can ask for a deeper level of reflection. Another barrier to online learning may be a difference in time zone. As a result, any interaction might take longer to develop. There is also a greater chance of losing motivation during the interaction.

Two ways in which instructors and instructional designers can help to overcome these barriers is to assign facilitators and due dates. It is important for all members of the class to remember the time differences and ensure that times are posted with time zones. Related to time zones are the outside pressures to an online student. There may be work, family, or other activity pressures that limit the time when students and instructors are available. Therefore, it becomes important that there are clear expectations for predictable times within which interaction will take place.

Instructional Constraints

I have taught in Language, Communication, Education, Research, Globalization, Marketing, and Business departments. Some are quantitative in content, some are skill based, some are qualitative, some have static content, some have content that is changing AS I was teaching. I have also taught short term intensive weekend courses, hybrid courses, online courses, workshops, full length year long courses, courses with standardized content, courses which are customized...really any type of configuration you can think of.

In each of these instances, there were some shared givens: well thought out goals and objectives, assessments that matched the course goals and objectives, a student, and a well thought out instructional design appropriate for the student and assessment/goals/objectives.

However, due to the variability of courses, there may need to be different types of interaction. The Community of Inquiry (developed by Garrison, Anderson, and Archer) is one model commonly used as a jumping off point. The model looks at the intersection of social presence, teacher presence, and cognitive presence. Factors such as student experience, previous knowledge, learning environment, external and internal resources, and even culture and language all can have an effect on course interaction.

Improving Interaction

Over the next few weeks, I will be writing some suggestions on how to deal with the factors I discussed here. I will look at research from various disciplines and give some concrete suggestions on how to improve the interaction in an online course at the individual, group, and course level.

Integrating elearning into the classroom: the preliminaries

The first step in integrating elearning into the classroom, either as an activity, a day of training, or a semester class is to establish why you have chosen elearning in the first place.

• What are your goals in using elearning?
• What do you expect your students to get out of the experience?
• Do you have the support of administrators (resource, moral, or technical)?
• If not, where will you get the resources or technical support, and how will you motivate students to use the elearning as a way of learning?
• How much time do you have to develop the activity, course, project? How much time do you have to implement the activity, course, project?
• What are the expectations of stakeholders in using elearning?

Once you have answered these questions, you can begin to determine if this is really something you can implement. While I am a great supporter of elearning, nothing is worse than having very little time to train instructors on the use of technology for use in one day's time (yes, I have seen that happen before, resulting in total failure of "elearning"). Likewise, many organizations opt for elearning as a time saving mechanism or cost cutting. If time is not saved (which most of us involved in elearning know is rarely a savings in time, but rather an increase) or costs are decreased, but at the expense of effective learning, then administrators and other stakeholders will be disappointed. Sometimes it is better to POSTPONE elearning until it can be done well.

Different levels of education

I read blogs that address a wide variety of education levels. My own Introduction to Distance Learning course had instructors from pre-school to community learning to universities and secondary schools. I have worked with them all at integrating elearning into their curriculum. However, there are differences between the different levels. Therefore, some of the questions each level of education needs to address includes:

• What skills do students have in learning, technology, and time management coming into the activity?
• What legal, moral, educational, and technology restrictions and regulations will students and instructors need to comply with at the level?
• How much autonomy can the student and instructor have for this elearning activity?
• What skills will students need to develop in order to accomplish elearning (i.e. level of literacy, foreign language skills, keyboarding skills, communication skills)? How (and who) will these skills be developed?
• What other stakeholders will need to be consulted in supporting the students' elearning? For pre-schoolers, for example, both the caregivers and support staff (if designated as disabled, this might have included physical and speech theorpists, social workers, and special education teachers). For employees, this might be supervisors or ITS to allow access to blocked sites or special software down loads.
  

Make it relevant to use elearning

Finally, many just integrate elearning into learning because that is what everyone else is doing. As the first set of questions indicate, it is not always relevant to use elearning.

In my experience, there are three main reasons for integrating elearning into a curriculum:

1. To reorganize time for instructors to create a better use of time (i.e. going to a conference or teaching at multiple locations at the same time) or to allow instructors to teach when they cannot physically be present with the students
2. To provide opportunities for students that might be limited by classroom space, schedules, or resources (including funding)
3. To develop technological skills and understanding of the use of technology in the 21st century society

It is always important that you choose a course, activity, or project that will be relevant for the student, the curriculum goals, and the organizational capacity to support elearning. I always recommend that my students begin with the question, "What can you NOT do now, that elearning might allow you to do?" This might be giving individualized attention, connecting students to the outside world, allow your students more time to reflect as a means of learning, provide access to information to a greater number of people, or help to develop specific skills such as communication, writing, or reading. It depends on the organization, the curriculum goals, and the level of education.

Integrating elearning into the classroom

This post is in part due to poor reading skills on my part. Ken Allen wrote a post "the loneliness of the elearner," which I read as, "the loneliness of the elevator." This got me to thinking about the metaphor of the elevator in elearning:

Interestingly enough, I thought your title read, "the loneliness of the ELEVATOR" (I guess I should get my glasses fixed). Ironically, being alone in a space like second life is probably by being alone in an elevator. Where do you look? Is someone watching you that you can't see? What if you get stuck? You only have the disembodied voice to tell you, "Help is on the way." And if you are on the elevator with someone, you feel too awkward to speak to them unless something goes wrong. What are the unspoken rules of engagement on an elevator?

At the same time, my daughter's school has decided to integrate some days of online learning into the curriculum, partly to give teachers the opportunity to meet without students for professional development, and partly to prepare students for online learning in college. I was asked to lend my experience in developing these online activities. With that in mind, I have been thinking of the components that needs to go into the design of these activities.

In my introduction to distance learning course, I break the course up into 4 components: technology, instructional design, social presence, and assessment. Over the next few posts I will look at each of these components and what I feel needs to be considered for an online activity as part of a face to face course.