About Me

Education, the knowledge society, the global market all connected through technology and cross-cultural communication skills are I am all about. I hope through this blog to both guide others and travel myself across disciplines, borders, theories, languages, and cultures in order to create connections to knowledge around the world. I teach at the University level in the areas of Business, Language, Communication, and Technology.

Wednesday, January 30, 2013

Flipped Classroom: How many hours does an instructor REALLY put into teaching

I'm writing my blog instead of preparing for my class today. Part of the reason is that I find Blogging a way to ease back into academic writing that will be published (rather than writing my dissertation which I have now completed). However, this blog post has weighed on my mind for the last 24 hours.

I have previously written about my participation in a "flipped classroom" project through our school. The last class was less than stellar! First, we woke to some bad weather in the area, and since I teach first thing in the morning, I sent out email instructions for students that may not have been able to come into class because of the weather. Unfortunately, I teach two levels of Group Communication and I mixed the two up, sending the email to the wrong (later) class. More than that, I am using 2 new technologies this semester. The combination of two new technologies (I usually only introduce one new technology each semester) made transitions in set up slow.

So coming home exhausted from 3 straight hours of teaching, I came across this article about how the IRS has warned colleges that the calculations for hours adjuncts work may need to be recalculated. This is the first time that I have seen someone recognize that adjuncts do more than classroom contact hours. It got me to thinking about how much time I put into my classes compared to a full time faculty member. Likewise, while on paper the "flipped classroom" may look like it is less work for the instructor because the "students are teaching themselves", like online learning, in fact, the instructor's role requires a lot more time commitment, often outside of anyone else's view.

Prep Time

There are a number of factors that come into prep time. As mentioned before, I am using two new technologies: clickers and an ipad. I usually only use one technology because of the learning curve in using the technology, figuring out timing (for set-up, transition from activity to activity, student interaction with technology before they feel comfortable). However, I was willing to use the two technologies because I had some prep time and support in using both (something I know many adjuncts or part-time instructors don't have).

Many of the activities I use in class, had to be modified for the flipped classroom. Halfway through my second class, the class chosen for the training, I realized I was "directing" the conversation too much, taking it away from the students. This is something that will be difficult to change. At the same time, I don't want to loose some of the concepts I want them to walk away with. This balance is something I will need to work on in the next few weeks, perhaps coming up with some additional discussion questions before class (I have always been good at reacting to student comments, but now I need them to also participate in directing the conversation).

Another difficulty (and this is just the nature of the demand for our courses, lack of faculty, and the ability for students to drop/add) is putting together groups, getting to know students/student strengths and weaknesses. As a result, I spend the first two weeks frantically putting together groups, coordinating supporting information, answering emails, making sure students have access to the technology we will be using, and collecting information about the students.

This semester so far, I have put in about 50 hours of prep work even before classes begin.

Class prep and assignment management

I usually have a class of 35-45 students. This semester, because one of my courses was added at the last minute, I have a class of 42 and a class of 39. Off courses, this still may change over the next week or so, but these are the numbers I'm starting with.

I have always taught using a style in which I take the content (which I am familiar with) and modify it to meet the needs of a particular class. Sometimes, student written skills are strong, but they lack interpersonal; sometimes their know of communication theory is strong, but they lack practical experience. It is important for me therefore to always prepare before my class. However, with the flipped classroom, I feel I have to be even more prepared, understanding ALL the reading concepts as students my bring up concepts I had not thought of in our discussion. It is not that I don't know the concepts, but rather the vocabulary used by the author. This means, my usual 45 minute prep for class will require twice that amount. I need to be prepared if students bring up concepts I did not necessarily feel were important.

Because I will be evaluating students in class more, I will need to be more "present" in the class (so I can evaluate them). This is very fatiguing especially when teaching 3 hours straight. In addition, there is more assessment after class and follow up (I tape a review of the key points I wanted them to take away from class based on what we did in class). I have cut down on some of my written assessments, but I still need to figure out how to access the statistics from the clickers that I will use in my in-class assessment.

I estimate that I will be spending about 10 hours a week per class in class prep and assignment management (this means 26 hours a week of work on my class alone for 2 3-hour classes).

Other school related responsibilities

In addition to my classroom requirements, our department expects us to have office hours. I have about 3 hours a week scheduled, although I don't usually have students during that time. In addition, I often meet with students when they can't make my office hours. Being part of a large university, most students don't take advantage of office hours. However, I put in as many hours with students outside of the class as most full-time undergraduate instructors/professors (graduate student interaction is different).

Because of my style of teaching, I get know my students as individuals. Because of this, I have requests for 4-8 letters of recommendation per semester. This is not overly time consuming, but does take about 15 minutes per student (an additional 1-2 hours a semester). Those students that do come to speak with me, usually do not discuss the course but rather graduate school and career advice. Our department is lucky in that instructors are part of the faculty and there are a number of faculty who are term (have worked for more than 3 years and therefore are offered full year contracts). As a result, students view these instructors as valuable resources when they have professional and academic questions.

Finally, if I want a tenure track position, I will need to continue to participate in profession activities such as blogging, publishing, attending conventions (if I can get funding for it), interacting with the community, networking, and reviewing journal/conference papers. In this area, expectations for part-faculty are the same as for full-time, but full-time/tenure track faculty get paid for it.

The only area that differs between full-time faculty expectations and part-time is in the area of college service. While I was asked be a representative for part-time faculty for the faculty senate, without being paid for it, I could refuse without it hurting my career.



Wednesday, January 23, 2013

The Flipped Classroom: My project for this semester

I know I haven't blogged for a while. Partly it is because I have been busy participating in commencement (it's official, I'm a Dr. and I have a picture to show for it), partly its family responsibilities (I AM in the sandwich generation), but mostly its because I'm working on some very interesting projects.

The first is a blog I have started with my sister, a 50 something who I convinced should learn more about social media. With this in mind we have started a blog in which she posts questions as she navigates the ins and outs of social media (getting stuck, confused, and otherwise frustrated) and I try to answer her questions.

The second is part of a program I was chosen for through my university: the flipped classroom. Honestly, one of the main reasons I applied for the program was to get an ipad I could use for my classes and figure out the technology my students all seem have at their fingers tips. This was a smart move on the part of our Leaning and Instruction Center to get us into the door.

The fact is, I wasn't sure I'd be accepted for the program. After reading through the information and watching the videos they sent us about the "flipped classroom" movement (see below for those resources), I wasn't sure I'd be able to change my class much since my current teaching approach (based on experiential learning theories)seemed to "flip" the class so students had a lot of control over their learning. However, as I discussed "flipped learning" and read some of the background information on it, I realized there was a key weakness in one of my classes especially.

For the last 3 years, I have been having an increasing difficulty in getting students to link what we do in class to the assigned readings. Now granted, some of this is students not doing the assigned work. However, many times I would see the frustration of my best students who would look at me blankly when I asked them to link the reading concepts to class activities. I could see in their body language the question: Why are you here? Aren't YOU going to tell us what is important? Why aren't you teaching us? What do you mean there is no right or wrong answer???? What are we PAYING YOU FOR? HOW ARE WE SUPPOSED TO KNOW THIS IF YOU DON'T TEACH US !!!!!!????

I don't blame the students for being unable to make the links, but rather have identified the problem as years of education where testing for the "correct answer" has been drummed into them. The results of this type of teaching is that students are afraid to take risks (they get it wrong, they fail) with their learning; they are unable to develop hypotheses and/or are not confident in their own abilities to draw their own conclusions; and they look to resources and teachers to tell them how to interpret information. Many of my students just had never had their critical thinking, critical reading, and problem solving skills developed so they were able to make the links between the reading and active learning activities.

So my goal for this semester is to:

1) Develop my skills in teaching them critical thinking, problem solving, and critical reading

2) Make the links I make between the activities and reading more transparent, so my students learn to make those links also

3) Rework my syllabus and class activities so students feel safe in making mistakes, yet learn from the activities and apply assigned reading concepts to those activities.

To do this, the learning team I am working with has suggested I use clickers (helps focus reading and promote discussion around questions), video recordings to summarize the most important concepts (or fill in spaces of understanding) from the reading, and (my idea) use the video recording capacity of the ipad to record specific examples from class activities, that the class can then review and critique.

Hopefully, throughout the semester, I'll be able to blog about the process. Already I'm working on writing objective questions that will provoke discussion. I also have gained a better insight into the tone of a syllabus and how it can empower students (or take away their choices, and therefore responsibility, for learning).

References:
http://www.youtube.com/watch?v=lBYrKPoVFwg
http://www.ted.com/talks/salman_khan_let_s_use_video_to_reinvent_education.html
http://www.thedailyriff.com/articles/the-flipped-class-conversation-689.php)

Monday, November 26, 2012

Defining Design and Design's Role in Distributed Groups

I thought I had posted about this topic, which was actually an important idea that had to be cut from my dissertation. However, Colin Gray's current research on design and innovation resonates with the findings that design is a social construct rooted in multiple cultures within distributed groups. He speaks of the disruption of thought which is something that distributed groups do when they negotiate meaning.

Design is the application of power structure values and work patterns to genres. As a result, design becomes the processes by which genres are created, embedded in the organizational cultures, and aligned with organizational vision. Buchanan ( 1992) distinguishes between categories and placement of design.

Categories consist of fixed meanings that allow us to understand and analyze existing knowledge. These categories can fall into four forms: symbolic and visual communication, material objects, activities and organized services; and complex systems and environments. These types of categories represent the intention of “signs, things, action, and thoughts” (Buchanan, p.12) based on the understanding and analysis of perceived knowledge. In other words, design is the result of analyzing a situation, applying concepts based on experience and perception of what works and does not work, and developing a plan the creates boundaries within which individuals and workers have the intent to work.

A more important aspect of design, however, is placement. While categories imply a static structure analyzing “what already exists” (Buchanan, 1994, p. 13) , design is a reflection of the dynamic environment in which a plan must be implemented.
Placements have boundaries to shape and constrain meaning, but are not rigidly fixed and determinate. The boundary of a placement gives a context or orientation to thinking, but the application to a specific situation can generate a new perception of that situation and, hence a new possibility to be tested. Therefore, placements are sources of new ideas and possibilities when applied to problems in concrete circumstances. (Buchanan, p. 13)

In other words, design is the result of analyzing existing structures, but also helps in the creation of new meaning and understanding as designs are situated differently. The success of a design is based on environmental factors, intention (including the degree of agency granted to those implementing the design), and boundaries setting the orientation to thinking.

Study Findings

After the first series of interviews, I noticed that many of the participants used the term design, but each in a slightly different way. As a result, a definition of design was included in the second interview. In fact, the definition of design had very little in common from speaker to speaker. In addition, it seemed the most difficult term for the participants to define, most having long pauses before they answered.

Those from the stand-up training department tended to perceive design as a definitive construct using terms such as “strategies”, “content”, “framework”, and “curriculum.” For those in the elearning department, design was a more situated term to define, grounded in the creative and meaning making process. For example, “Design is the…planful…elegance and pattern…which gives…definition and meaning.” Not only is there some situated aspect to design, but those in the elearning department identified a sense of agency in their definitions.

Such a divergence in the understanding of what design is could lead to differences in understanding during the creation of a collaborative document, especially when there is no structure to the document, such as the Project Map. The first writing project, using a clearly defined structure was, “Well, the quarterly report’s always a by-product of individual contributions.” On the other hand, the second collaborative project studied was a document created by the group to help identify the various aspects of the elearning project. In discussing this document in a group interview, the difficulty in creating an agreed upon product was obvious:

Well, what formally…I think the … for the classroom trainers, they have a document. Module 1 contains X number of elements. Module 2 contains X number of elements. Eh…for me, there’s a sort of isomorphic mapping of those content elements onto a schema that reflects those same strains and tho…and that same order.

Later:

P: There’s a certain way to do that in the classroom. So, um… I think that’s…I don’t know if you can…say right now what your product is going to be. It’s going to be some type of elearning product.
R: Right. I mean…
P: But what it’s going to look like and how it’s…how it’s going to work is not…really isn’t there yet.
R: It isn’t really there... I mean, we have an idea…

Those in the stand-up training department seemed to perceive design in what Buchanan (1992) refers to as the categories of design: “Categories have fixed meanings that are accepted within the framework of a theory or a philosophy, and serve as the basis for analyzing what already exist (p. 12).” The elearning department looked at the possibilities of design, however. This is what Buchanan refers to as placement of design. “Placements have boundaries to shape and constrain meaning, but are not rigidly fixed and determinate. The boundary of a placement gives a context or orientation to thinking, but the application to a specific situation can generate a new perception of that situation and, hence, a new possibility to be tested. Therefore, placements are sources of new ideas and possibilities when applied to problems in concrete circumstances (p. 13).”

It appears that coming to the collaborative writing process from these two different approaches affects the knowledge creation and collaborative process. In the one instance, categories, the design is part of tangible knowledge: artifacts, clearly defined processes and skills. In the second instance of placement, design requires spatial knowledge, or the ability to link ideas and construct or create knowledge by building new ideas and theories. The categories of design, then, use knowledge that can be identified or represented tangibly (i.e. diagrams, processes, symbols, formats) whereas the placement of design requires environmental, social, and cognitive interaction to create knowledge networks where externally held knowledge can be accessed when needed. During the collaborative process within this distributed group, the different approaches in design resulted in tensions due to different expectations.

Collaborative Design:

Fundamentally, design is always done in the context of a group. Collaborative design gives ownership of the process and product to the group. However, design does more than develop a shared process and product. Collaborative design creates a shared mental model and understanding of the work task, identifies group member strengths, weaknesses, resources, and knowledge networks, and develops social relationships within the group. It also gives access to group member knowledge networks and group members that can translate knowledge from outside of the group so that it has meaning for the group. Design becomes both the categories (schemata, paradigms, values and perspectives) and the placement (possibilities) in the application of group knowledge (Buchanan, 1994; Goodwin, 1994; Nonaka, 1994).

To maximize partaged knowledge within the group, distributed groups need to have time to design collaboratively on a continual basis. It is important that group members have a mechanism to continually align perspectives and understand group members’ knowledge networks as these networks redevelop.

Friday, November 16, 2012

Creating the felt for the velcro to stick

I believe that colleges create a felt upon which the velcro of future learning can adhere. In other words, schooling should prepare students to be receptacle to learning from new environments, interactions, information, and experience. Like felt, new ideas will "stick" best to younger learners who have more room in their developing brains. However, as we age, the felt becomes crowded with knowledge we have accumulated. Older learners may need to change their thinking (lift the velcro from the felt) which can be difficult. In addition, like velcro, there will always be a bit of the felt that stays behind and makes it difficult for new information to stick.

So what is the "felt" of education that we should developing in education and training?

1) Learning is lifelong and does not stop with formal education. Even now my kids talk about how they look forward to getting out of school and never having to learn again. We need to start at an early age acculturating students with the idea that learning is lifelong and will never stop.

2) In a recent article in Thought & Action, Chad Hanson identified 4 area that businesses could learn from colleges and universities: innovation, structure/tradition, diverse lines of inquiry, and social relations. These are good places to start in creating a citizen that will be flexible enough to retool/relearn and be productive in a knowledge society.

Colleges and universities should prepare students to look beyond what is to what can be. Unfortunately, many businesses say they want an innovative employee, yet are looking for skills to answer just-in-time needs of the company. This tension can be resolved by identifying the parameters of a field, but at the same time, helping to push the parameters past current culture. In other words, it is not enough to teach students within a structure of current discipline or business structures, there must also be the push beyond what is known to what can be.

This is where the diverse lines of inquiry come in. Students must understand how to move between disciplines. The liberal arts education pushes students to work with different vocabulary, different knowledge bases, different rhetoric, epistemologies, and forms of inquiry which will develop them into employees that can move between departments, cultures, and work environments. My own research confirms that the most successful members of distributed groups were those that were able to move between and within groups. Their expertise in accessing resources, translating them for others, and bringing that knowledge back to their departments made them invaluable.

The social networking by employees are only one aspect of of social relations. Living with a diverse population, working with those of varying abilities, and understanding the way a community works are all skills colleges develop which can be brought into the workplace.

3) Colleges and universities require students to learn things that may not make much sense to a student today, but which may be important for future environments. I think, for example, of the economics class I took, which did not make sense until I was in the working world. The content was not as important as the theoretical basis upon which the content (which has changed in the 30 years since I took the course) was based. The same is true of computer science, which was in its infancy when I studied it. Many of the models and basic understanding of programming remains the same, although the languages I learned are no longer used.

While some people complain that colleges are too theoretical, students without that theoretical underpinning cannot keep up with changes in the field, the environment, tools, and knowledge. These theories make the felt of learning flexible and strong, allowing for change and the ability for learning to stick.

Learning in the future

In order be successful, our educational system needs to create life long learners, who are flexible, able to see possibilities, understand the social structure of knowledge (including transactional and negotiate knowledge), able to access resources though social networks they have created (partaged knowledge), be able to move between disciplines, learning the language and rhetorics of those disciplines, and, most importantly, develop a positive attitude towards lifelong learning and self-regulated learning.

To accomplish this, the educational system, especially undergraduate education, needs to continue to require students to have a liberal arts basis so students can develop knowledge within the context of multiple disciplines. They must also develop problem solving skills, communication competencies,technology/digital literacies, and critical reading/thinking skills. This needs to be accomplished through exposure to multiple environments and unstructured problems (e.g. project based learning). The focus needs to move from content to either content within context or skill based learning.

Tuesday, November 13, 2012

The history of training in US companies

The role of education and training in the US correlates to the management practices that have developed over the last century.

In an agricultural economy, labor was divided into small individual pieces. Knowledge of work practices were passed down from expert to novice through the apprenticeship. In the US, the labor movement developed apprenticeships so that the burden of training in a Union shop was carried mostly by the union.

After WWII, however, college education through the GI bill made university affordable to those who would not have been able to attend college before. In addition, technology and the depression made business more mobile and workers were expected to leave their home towns to work in massive manufacturing plants. The need for educated managers created a system in which college educated employees who had skills in reading, writing, computation, critical thinking, problem solving, technology, synthesizing information, and communication were trained throughout the manufacturing process. There are still these management training type of programs in large multinational companies. The key to these programs to develop a generalist that can step into any plant/situation/field and manage. Today, many of these management training programs require a Master degree as the basic skills, especially in critical thinking, synthesizing information and problem solving, are not integrated into the college curriculum until the Master's level.

There was a two prong system, the on-the-job training from the unions and the management training from the corporation. However, as manufacturing became more specialized, more specialized training was needed. This required a higher level of expertise and investment than companies were willing to contribute. At the same time, in the 1970's and 1980's, there was a new model of business developing in which employees were expendable. An employee that did not contribute to the corporation was laid off. In addition, corporations used outside contingent labor to augment their cyclical labor needs. This meant that the burden of training shifted on to the employees. Unions looked to community colleges to train their workers and individual employees looked to the colleges to train them for specialized jobs.

During this time, higher education changed. Majors became more specialized, training a student for a future job. If a student was not able to be employed after receiving a college education, the college was blamed. As a result, college programs, especially those in business and technology, worked closely with businesses in developing specialized curriculums. This was fine when companies were looking for specialists. However, the economy changed in the 1990's with the advent of the internet.

In the 1990's knowledge based companies began to take over the economy, with companies requiring more efficiency and cross training. Teams replaced specialists so that more could be done with less resources. Individuals were expected to be able to learn multiple tasks outside of their specialties. In order to address the training needs, companies developed training departments that worked with traditional and in the 2000's, online methods. The training was perpetual, but specialized training was the responsibility of the individual, usually. This was because companies did not want to invest in an employee's training only to have the employee leave.

On the part of the universities, this was a change in the nature and culture of the university. First, the average student now could include those returning to college after years of experience. No longer was there a clear cut divide between "continuing education" and "day classes". In addition, there was a demand from the students to provide specialized courses they needed to get ahead in their career, which companies were no longer interested in investing.

This brings us up to the current state of training and education. Companies are still expecting colleges and universities to provide the specialized training to students that companies need at any given time. However, I know in my own career, over the last 4 years, my computer mediated communication class has changed drastically in terms of the content I have taught. Four years ago I taught about two and multiple communication. Now I teach about networking. Four years ago I taught about visuals using powerpoint on flickr. Now I teach about video conferencing, video production, interactive visuals, etc... A student who took my course 4 years ago is already irrelevant if all I had taught was content. However, even 4 years ago we were discussing the changes happening because of facebook and linkedin. I taught my students how to teach themselves about new technology and its uses. I focused on technology affordances and the impact of technology. I taught them how to observe trends, generalize best practices, reflect on their work and how to make it better, research new trends, implement new practices, and evaluate and correct those new practices. These are life long learning skills that will allow them to be successful throughout their careers.

Monday, November 12, 2012

Unemployment, training, and education

I watched an episode of Moyers & Company yesterday in which the Conservative Expert divided the US into three types of people, those with a university education who were successful, those that were poor and dependent upon the "welfare state", and the "middle class" with a high school diploma who were loosing ground in our economy. He repeated the often heard call to education in Science and Technology as we had openings in the US for these jobs that companies could not fill.

Looking at data from the Department of Labor, however, from 1974-2010, those with an associate's degree and "some college education" came out better in some demographics when it came to number of times they were unemployed. Specifically, Hispanics and white males had less unemployment spells with an associate's degree than with a college education. In fact, according to Allegretto & Lynch (2010), the labor force with only or without a high school diploma has shrunk since 1983* and the percent of the long-term unemployed who fit in this category is less than in the most recent recession. In fact, unemployment rates increased for those with some college or at least a bachelor's degree.

In addition to education that does not match the conservative profile, is the disregard for another major change in the characteristics in the long-term unemployed profile: age. While unemployment is high for the 16-24 year old age group, according to Allegretto and Lynch, this age group is able to find a job faster than those over 45 yrs old. In my mind, there can only be one explanation for this: salary.

With these statistics about unemployment, education, and age, therefore, we must reconsider our policies about training, education, and the unemployment rate. Namely, training for a specific job will not make employment decrease. It is no longer enough to require someone to get a college education or to educate our workforce. Rather, there needs to be some changes to the way corporations hire and train their workforce. With an integrated approach with educational institutions combining both theoretical with practical training/education, we should be able to have a workforce that can be continually trained/updated, but also have the creativity upon which the US successfully expanded into the information economy.

Interestingly enough, the US stopped collecting data on workplace training in 1995. This means very little is known in terms of what training or knowledge assessment companies do today. To understand, however, how our children should be educated to be successful in the knowledge economy, it is important to understand the past and current role of education and training in the US economy.

Tomorrow: The history of training in US companies
Friday: Creating the felt for the velcro to stick

*Allegretto and Lynch looked at long-term unemployment during the last four recessions.

Tuesday, October 30, 2012

The first responders: Firemen, Police, and Teachers

As Hurricane Sandy hits the Northeast, we have to give credit to Firemen, Police, and the thousands of rescue workers that put their life on the line to save people. However, for those in areas not directly hit, we also have to thank the Teachers who handle students and parent fears and the aftermath of a crisis.

I am fortunate in that we came through the storms unscathed. I live in the Hudson Valley, between two mountain ranges. Often with Nor'esters, the wind is so strong, it jumps the mountains, missing the valleys. This is what happened last night as we could hear the wind high above (it sounded like a night of airplanes landing), but we were too low for the wind to hit us. This was not so a few miles (and hundred feet) up the road from us.

As I prepare for my class today, I also know that the majority of my students will be directly impacted from the storm. Many are from Long Island, NY City (including Staten Island), and Westchester County. So as I plan for class, I also plan for students distracted with worry and concern over friends and family. So one thing I can do for all those parents dealing with the aftermath of the storm is to make sure they don't have to worry about their kids away at school.

Monday, July 30, 2012

NBC's censoring of the Olympics: Social media and lost opportunities

Let me begin by stating I am a big fan of the Olympics. Overall, NBC, the American television corporation with rights to broadcasting the Olympics, with one exception, has done a pretty good job of covering the games on its free, open access station. They have included a wide variety of sports in all day (more or less)coverage.

However, they have really missed the boat on their social media/online coverage, which could have real repercussions from fans in the future. It also points out how ignorant the corporation is about social media and the "new" media the it purports makes this the first "social media" Olympics.

My history with the Olympics

As a child, I remember waking up early in the morning or in the middle of the night to watch the first "live" satellite broadcasted Olympics. Living only 90 miles from Lake Placid, the winter Olympics were always followed closely in my family. Then the Broadcasters learned that they could get better viewing numbers (and thus higher advertising rates) if they saved the most popular events until primetime (7-11PM). Soon, only certain events were available for viewing. This was the first line of censureship by American broadcasters of the Olympics. Only events in which American won were shown. There was a general outcry as fans of a certain sport in which there was popularity and good representation by the US (e.g. hockey, bobsledding, equestrian)were not shown unless there was a win. Viewership of the Olympics fell.

During the Atlanta Olympics, sametime coverage was extended and the networks learned that they could develop fans for lesser known sports. I remember watching the equestrian field jumping one afternoon and became entranced (as did others, which I learned later). Broadcasters learned that there was a market during the day, especially for the summer Olympics.

For the China Olympics, I finally had access to high speed internet which allowed me to view streaming video. The Olympics became even more exciting as I was able to watch video (some of it raw footage) on little known sports that the general population might not be interested in (i.e. fencing, rowing, white water canoing/kayaking) and some better known sports that might not be widely watched in the US (i.e. soccer). It was wonderful being able to access footage not shown on the TV, but watching primetime for the major sports.

By the winter Olympics in Vancouver, however, things had changed. I was no longer able to go to the NBC site to view the Olympics. In addition, NBC had migrated some of the events I was interested in on to their cable channels. I was not willing to pay $1200 a year for cable (in which I have very little interest as I do not watch much TV for the most part during the year, and we live on a limited budget). A new form of network censureship took over in which I was limited in watching only those sports the network deemed as important and I was limited in accessing information via the internet. I was able to find some footage on YouTube and NBC did post footage 24 hours later. I could understand the network wanting to get as much viewership as possible via television to ensure maximizing advertising profits.

Speed forward to this year. I was so excited when I heard NBC had a special app to view the Olympics on mobile technology. Then I went to the NBC Olympics home page and discovered that not only could I not watch the Olympics live, but the only video available was "highlights" (fluff pieces and edited versions of the live video). According to the NBC Olympics site:

Q: What is required for accessing Live Extra content?
A: You will need to verify that you subscribe to a cable, satellite or telco video tier that includes CNBC and MSNBC. There is no additional charge.
Q: Is account verification required for accessing video other than live streams?
A: Yes, but only full-event replays (e.g. an entire basketball game) within 48 hours of an event’s conclusion. You will NOT need to verify your TV subscription to view the extensive collection of competition highlights, interviews, athlete profiles, etc., available on NBCOlympics.com.

Q: Can I access live streams anywhere other than NBCOlympics.com and the NBC Olympics Live Extra App without verifying?
A: No. Olympic video will not be available to U.S. viewers on other websites or Apps.

In other words, NBC has put a block on all Olympic video so that countries in Africa and Asia have more internet access to the Olympics than in the US (unless you pay for your television through cable).

Why is this bad?

While I understand the marketing decisions NBC made due to income from cable companies (trying to get their numbers up so they can charge cable companies higher viewership fees), NBC does not understand that viewers without cable are now frustrated and do not want to watch the Olympics. Cable companies and production companies have learned that viewers want alternatives and individualization (viewing on demand) in their viewing habits. They don't want to be forced to view on cable or nothing at all (viewers that access televisions through DSL are also blocked from videos on the NBC site).

I am surprised that NBC has been allowed to have such a monopoly in which all information is limited to what NBC allows out. One exception is twitter. I have been able to access images and information from twitter. However, I'd like to access video. I feel such resentment towards NBC, that I would NEVER get cable as I don't like being blackmailed into something. Interestingly enough, looking at the schedule, CNBC and MSNBC don't really carry very much of the Olympics. So this is just a way of using the Olympics to blackmail viewers into getting these TV stations.

While we complain about other governments blocking content that is unacceptable for the population to access, we allow corporations to do the same thing. Only filtered information is available about the Olympics. This makes me wonder what other aspects of broadcasting will begin to become filtered. What if NYSE were to come to an agreement with a broadcaster that NYSE information could only be available through cable? This means that a certain group in the population (those that don't have cable or access to cable) would always be excluded. This gives new meaning to the digital divide.

A missed opportunity

On the part of NBC, I feel that in their wish to control all aspects of information about the Olympics demonstrates their lack of understanding about power of the internet and mobile technology. One of the most amusing, yet disturbing, examples was their attempt to integrate social media into their broadcast (no doubt trying to emulate ABC's Good Afternoon America and Live with Kelly's success).

NBC assumes that all who do not subscribe to cable also do not have mobile technology. Their "bait and switch" tactics in advertising that they had an app in which people could access live streaming did not add that you needed to have cable television subscription with CNBC and MSNBC in order to use the app. They lost out on a large potential income stream by not selling the app for use by those who did not have a cable subscription. I know of many who would have paid for it.

The webpage for the NBC Olympics really needs improvement. It is very difficult to navigate and find out information (other than the fact that really you can't use it unless you subscribe to CNBC and MSNBC). Finally, the Today show is not taking advantage of the games to the best of its ability. I was very disappointed this morning (and have decided I will do all my work from 7-10 when the Today show airs in my area) at the content. I was not interested in the calories food in England have or the fashions of England. I did want to see the entire skeet shooting competition in which the American winner shot 99/100 and set an Olympic record for most consecutive gold metals in the summer Olympics. At that point, the interview (which was good) could take place. The Today show could be a tease for the evening tape delayed events (i.e. showing tape delayed or live qualifying events so those watching in the evening would want to see how it ended).

Sunday, July 15, 2012

The Archaeology of Knowledge

This week I received unwelcome news AGAIN from google. For about 3 years, I have used igoogle as my homepage to keep track of email, blogs I follow, and tools for weather and translation. It is nice because I can see in a glance all internet activity I'm interested in when I sign on the the internet. However, this week a notice popped up that igoogle will go away as of November.

This happened before with google's webpage program. I was able to create my own webpage, but they discontinued the product two years ago. This got me to thinking about what happens to our electronic footprint and the knowledge we store in it.

Transparency and Storage of Knowledge

Today, archaeologists try to decipher the knowledge embedded on material objects thousands of years later. There is still records in caves and carvings, although the knowledge behind those records have been lost. The question for archaeology is can we retrieve that lost knowledge without an understanding of the context in which the records were created? While we may have lost the contexts, there are still clues that archaeologists and anthropologists can put together to try to understand the contexts in which these records of knowledge were created. These artifacts have survived the elements, destruction, civilizations, and politics.

However, advances in technology (caves to paper to electronics) have meant increasing parishibility of knowledge. Records from the middle ages are written on paper that disintegrates as time goes on. While knowledge was able to be disseminated to a wider audience (it's hard to carry a cave around), it also means that the permanence (in the form of a permanent record) decreased. Now as we come to the electronic age, knowledge creation becomes more transparent, but the storage of this is threatened. In the short term, an individual's foibles and mistakes are open to the world (i.e., facebook timeline, twitter, even blog comments). In the long run, however, as technology changes, so does access to records of knowledge. How many of you have information on floppy disks that you are unable to access now because there are no machines to read the floppies?

How will those in the Future Know who we are?

Which brings me back to my question as to what will happen to all of the knowledge we built through the electronic ages? Will those in the future know about our civilization by looking at our buildings? What other means do we have for a permanent record of our knowledge that can be passed down from generation to generation? As more knowledge is disseminated (outside of the context in which it was created) and made more universal, will be become a more closed civilization that those in the future will not be able to understand? Is it possible that those civilizations that we think we know may have had knowledge (most likely passed down through oral traditions) what will forever be lost to use, yet at the time were universal truths?

Thursday, July 12, 2012

The Ethics of Higher Ed Marketing in the US

As I start looking for colleges/universities for my daughter in the US this year, I'm much more savvy about how US colleges/universities market themselves. My son, a 2 year student at Penn State, went through this last year. As a student/professor for 20 years at US colleges, I went into his higher ed search a bit cocky. After all, I knew what I was looking for in a student, I knew what my student profiles were in multiple departments, I understood the system for college credit transfer, financial aid, housing. But I was shocked when I got sucked into the higher ed marketing that goes on in the US.

First, there is the number of marketing brochures, emails, and personal phone calls a student receives. My son did very well on his SAT's (Standardized college entrance exams), even better on his AP exams (Advanced Placement standardized tests), and outstanding on his SAT II (or subject matter tests). His PSAT's that he took his second year in high school were also very good.

We knew he did well on these tests which placed him on schools' radar. However, what we didn't know (but we know now) is that most of the marketing was for those that placed above 50% on the SAT's. Schools also looked at the profiles (curriculum, ethnicity, etc...). We were very surprised when he received recruiting information from ivy league schools as we had never expected he could get into them (which in fact he could not). He was bombarded with information from Dartmouth, Vanderbilt, and University of Chicago in particular, all very competitive schools. Naive that I was, I now realize this barrage of information was targeted towards my husband and I. We looked at Dartmouth and convinced my son to apply to there and Vanderbilt as it appeared he had a chance to go to school there (even if my husband and I had to mortgage our house!). We paid the application fees to all of the schools the required it (often $60-100) and then waited. My son did not get into one of these prestigious schools.

Looking at their sites, many of these schools really did not need to advertise (which is why we were suckered in as why would they send information to a student they did not want?). So why did they? I have 2 theories: 1) to make money off of the application process. I you are charging $50-100 per application and you have 20,000 applications, that's a nice chunk of change you just earned. Not to mention, you now have your name out to a broad group through the marketing funded by the application fees. 2) In searches, the more competitive your school is, the more apt your school is to be at the top of search engines. How do you determine competitiveness? Using the ratio of # of applicants to #accepted. As a result, it is in the best interest for these prestigious schools to increase their number of applicants.

Now I look at websites in a new way. While some schools claim they do not use SAT's or ACT's to determine acceptance, if they publish the range of scores for the incoming class, and most are at the very top, then I say they do use those scores. Why publish the range if it is not going to be used? Why not have a range of standardized test scores from the students?

Do not get me wrong. My son has a perfect match with the school he currently attends. Academically, it is very strong, especially in Liberal Arts which is what he is studying. This, ultimately, is what parents and prospective students should be looking for. The cultures of those schools he applied to did not fit his style. However, I felt like someone who bought a bogus product from a latenight TV show when his rejection letters began to come in. These prestigious schools lured us in to applying for a school that would never fit my son's style, nor would he have the profile they were looking for. This, I feel, is very unethical.